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    Privacy Policy

    Last updated: September 2026

    1. Data Controller

    The Brasserie at Darleys Ltd ("we", "us", "our") is the data controller responsible for your personal data. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR).

    Contact:
    The Brasserie at Darleys Ltd (company number 17074955)
    Waterfront, Darley Abbey Mill, Darley Abbey, Derby DE22 1DZ
    Email: info@darleys.com
    Phone: 01332 364987

    2. Data We Collect

    We collect the following personal data:

    • Newsletter subscription: Email address (provided voluntarily when you subscribe)
    • Website enquiries: Your name, email address, phone number (optional), enquiry type and message, when you send us an enquiry through our contact form. If you tick the box to hear about events and special offers, we also record that choice.
    • Chatbot enquiries: Messages you send through our AI assistant (processed in real-time, not permanently stored)
    • Table bookings: Handled by our third-party booking partner ResOS - please see their privacy policy at resos.com

    3. Legal Basis for Processing

    • Newsletter: Consent - you actively opt-in by subscribing
    • Website enquiries: Legitimate interest, to reply to your enquiry. Events and offers emails: consent, only if you tick the box.
    • Chatbot: Legitimate interest - to provide customer service and answer enquiries

    4. How We Use Your Data

    • To send you marketing communications about events, offers, and news (newsletter only)
    • To reply to enquiries you send through our contact form, and to send you a confirmation that we've received it
    • To respond to your enquiries via our chatbot
    • To improve our website and services

    5. Third-Party Services

    We share data with the following trusted third parties:

    6. Data Retention

    • Newsletter data: Retained until you unsubscribe or request deletion
    • Website enquiries: Kept for up to two years so we can refer back to earlier conversations, then deleted, unless you ask us to delete them sooner
    • Chatbot messages: Processed in real-time and not permanently stored

    7. Your Rights

    Under UK GDPR, you have the right to:

    • Access: Request a copy of your personal data
    • Rectification: Request correction of inaccurate data
    • Erasure: Request deletion of your data ("right to be forgotten")
    • Restriction: Request limitation of processing
    • Portability: Request transfer of your data
    • Object: Object to processing based on legitimate interest
    • Withdraw consent: Withdraw consent at any time (for newsletter)

    To exercise any of these rights, please contact us at info@darleys.com.

    8. Cookies

    We use essential cookies to remember your cookie preferences. For full details, please see our Cookie Policy.

    9. Complaints

    If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

    10. Changes to This Policy

    We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.